Shipping policy
At Eco Natural Gardens, we work with shipping service providers to help deliver your orders safely and efficiently. Shipping charges are calculated based on your delivery location and the shipping service available for your order.
📦 Order Processing
Orders are processed after your purchase has been successfully completed.
Please allow reasonable processing time before your order is handed over to our shipping service provider. Processing times may vary depending on order volume, product availability, weekends, and holidays.
🚚 Shipping Rates
Shipping rates are calculated automatically at checkout based on the delivery address and applicable shipping service.
The available shipping options and corresponding shipping charges will be displayed during checkout before you complete your purchase.
Shipping rates may vary depending on your location, package size, weight, and the shipping service available for your order.
📍 Delivery Address
Please make sure your shipping address is accurate and complete before placing your order.
Eco Natural Gardens is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided during checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you before your order is shipped.
🔎 Order Tracking
Once your order has been shipped, you may receive tracking information from the shipping service provider when tracking is available.
You can use the tracking information to follow the progress of your shipment.
Please note that tracking information may take some time to become active after the package has been shipped.
⏱️ Delivery Times
Estimated delivery times may vary depending on your delivery location, selected shipping service, carrier operations, weather, holidays, and other circumstances outside our control.
The delivery estimate provided at checkout should be considered an estimate rather than a guaranteed delivery date.
📦 Delayed or Lost Packages
If your order is delayed, please first check the tracking information provided by the shipping service.
If your tracking information shows that your package was delivered but you cannot locate it, please check your delivery area and with household members, neighbors, or your building's management where applicable.
If you still cannot locate your package, please contact us so we can assist you.
⚠️ Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
When contacting us, please include your order number and clear photographs of the package and damaged product so we can review the issue and determine the appropriate next steps.
🌎 Shipping Availability
Shipping availability depends on the destination entered during checkout.
If shipping is available for your location, the applicable shipping options and rates will be displayed during checkout.
💬 Need Help?
Have a question about your shipment or order?
Our team is here to help. Please contact us through our Contact Us page or email us at EcoNaturalGardens@yahoo.com.
We will do our best to assist you with your shipping-related questions.